Customer Service for Hospitality and Tourism by Louise Hudson and Simon ...
Customer Service for Hospitality and TourismAuthor(s): Simon Hudson, Louise Hudson
Format: Hardback
Publisher: Goodfellow Publishers Limited, United Kingdom
Imprint: Goodfellow Publishers Limited
ISBN-13: 9781915097132, 978-1915097132
Synopsis
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service.
Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining
customer relati.
Price now:
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Details:Customer Service for Hospitality and Tourism by Louise Hudson and Simon ...
Customer Service for Hospitality and TourismAuthor(s): Simon Hudson, Louise Hudson
Format: Hardback
Publisher: Goodfellow Publishers Limited, United Kingdom
Imprint: Goodfellow Publishers Limited
ISBN-13: 9781915097132, 978-1915097132
Synopsis
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service.
Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining
customer relati.
Price now:
From
£94.52
To
£115.00
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Product Description
Customer Service for Hospitality and TourismAuthor(s): Simon Hudson, Louise Hudson
Format: Hardback
Publisher: Goodfellow Publishers Limited, United Kingdom
Imprint: Goodfellow Publishers Limited
ISBN-13: 9781915097132, 978-1915097132
Synopsis
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service.
Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining
customer relati.
Product Specifications
General | |
|---|---|
format | hardback |
Language | english |
type | textbook |
Brand | Goodfellow Publishers Limited |
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